Jack Ma’s mantra to staff: Balance among system, people, culture


Chinese e-tailer Alibaba’s charismatic Executive Chairman Jack Ma, who steps down in September 2019, has exhorted his 80,000-odd employees to have the right balance among system, people and culture to sustain the company’s growth.

“Simply relying on individuals or blindly following a system will not solve our problems to achieve long-term sustainable growth; you need the right balance among system, people and culture,” Ma said in an e-mail letter to the group’s 86,833 employees, which the Hangzhou-based global firm shared with IANS here.

With an aim to connect Chinese entrepreneurs with the world, Ma — who was a teacher in English and international trade at a university in Hangzhou — about 180km southwest of Shanghai, founded in 1999 the e-commerce platform Alibaba.com, which rose to become one of the largest companies in the world.

Alibaba Group announced on Monday that on its 20th anniversary on September 10, 2019, its Chief Executive Daniel Zhang, 46, will take charge as the new Chairman.

Ma will continue as the Chairman till September 2019 and remain as a board member of the Alibaba Group until the annual shareholder meet in 2020.

With an interest to get back to education, the teacher-turned-entrepreneur said he will, however, remain a lifetime member of Alibaba Partnership — a group of 36 of the company and its affiliates’ senior management.

“I have full confidence that our partnership system and efforts to safeguard our culture will, in time, win over the love and support from customers, employees and shareholders,” 54-year-old Chinese business tycoon Ma said in the letter.


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